Frequently Asked Question
Welcome to the Baubles Bags help center your go-to resource for everything about our products, ordering, shipping, returns, payments, and more. Our customer support team is available via email, live chat, or phone. Browse the FAQ's below, or contact us for personalized assistance.
General Questions
1. What does Baubles Bags offer?
Baubles Bags offers a curated collection of premium handbags, including totes, crossbodies, shoulder bags, luxury styles, and more designed to blend style, functionality, and everyday practicality.
2. How do I choose the right handbag?
Here are some quick tips:
- Everyday Use: Choose a spacious tote or work bag to carry essentials like laptops, chargers, and notebooks.
- On-the-Go: Opt for a crossbody for hands-free convenience during errands or travel.
- Special Occasions: A luxury or statement bag adds elegance to your event or evening look.
Each product page includes descriptions, dimensions, images, and materials. Need help? Email us at support@baublesbags.us or use our live chat.
3. What materials do you use?
We use high-quality, cruelty-free, and sustainable materials:
- Faux Leather: Durable and stylish.
- Vegan Leather: Animal-friendly and low-maintenance.
- Premium Fabric: Lightweight and elegant.
Material info is listed on each product page.
4. How should I care for my handbag?
- Faux/Vegan Leather: Wipe with a damp cloth. Avoid harsh chemicals.
- Fabric: Spot clean with mild detergent; air dry.
- Genuine Leather (if applicable): Keep away from moisture; use a dry cloth and leather conditioner.
Check the product care section for detailed instructions.
Ordering & Payments
5. How do I place an order?
- Browse the collection and choose your item.
- Add to cart and proceed to checkout.
- Enter your shipping and payment information.
- Submit your order. You’ll receive a confirmation email.
6. What payment methods are accepted?
We accept secure payments via:
- Major Cards: Visa, MasterCard, American Express, Discover.
- Wallets: PayPal, Apple Pay, Google Pay, Shop Pay.
- Other: UnionPay, Maestro.
All transactions are processed securely via Shopify Payments.
7. Can I cancel or change my order?
- Before Shipping: Email us at support@baublesbags.us as soon as possible with your order number. We’ll cancel or modify your order if it hasn’t been processed yet.
- After Shipping: We cannot cancel or modify orders once shipped. You may return the item in accordance with our Return Policy.
Shipping & Tracking
8. Where do you ship, and how much does it cost?
We currently ship within the United States only.
- Handling Time: 1–3 business days (Monday to Friday, excluding holidays)
- Delivery Time: 5–8 business days after processing
- Flat Rate: $5 shipping on all orders
- Carriers: USPS, UPS, DHL, FedEx, OSM
Please refer to our Shipping Policy for full details.
9. How do I track my order?
Once your order ships, we’ll email or text you a tracking number. You can:
- Visit our Track Your Order page
- Use the tracking link from your email/SMS
- Check directly on the carrier’s website
10. Why hasn’t my tracking info updated?
It may take 1–3 business days for tracking to reflect carrier scans. If there's no update after that, contact us at support@baublesbags.us with your order number, and we’ll help.
11. Can I update my shipping address?
- Before Shipping: Yes, Email us immediately with your order number and correct address.
- After Shipping: Unfortunately, we cannot change the address once an order has shipped. Always double-check your info before submitting.
Returns & Issues
12. What is your return policy?
We accept returns within 30 days of delivery for eligible items.
- Eligibility: Items must be unused, undamaged, in original packaging, and include proof of purchase.
- Refunds: Issued to your original payment method after inspection.
- Exchanges: We do not offer direct exchanges. Return the original item and place a new order.
To start a return, email support@baublesbags.us. For more, see our Return & Refund Policy.
13. What if I receive a damaged or incorrect item?
We’re sorry! Please do the following:
- Contact us within 5 business days of delivery.
- Include your order number and photos of the item (and packaging if damaged).
- We’ll offer a replacement or full refund, per our Return Policy.
Claims after 5 business days may not be honored.
International Orders & Contact Info
14. Do you ship internationally?
Not at this time. We currently ship only within the United States. For future updates, email us at support@baublesbags.us.
15. How can I contact Baubles Bags?
We’re available 24/7. Reach us via
- Email: support@baublesbags.us
- Phone: +1 (406) 559-9747
- Live Chat: Available on our website
Company Information
Store Name: Baubles Bags
Trade Name: Baubles & Bags II, LLC
FEI/EIN Number: 85-2254362
Phone Number: +1 (406) 559-9747
Support Email: support@baublesbags.us
Support Hours: Monday - Friday, 09:00 AM - 06:00 PM EST
Address: 385 Mandalay Avenue, Clearwater, Florida 33767, United States